Shipping Policy
Processing Time
At VivaBoard, we carefully inspect and package each premium cutting board to ensure it meets our high-quality standards. Please allow 1-3 business days for order processing at our fulfillment center.
Shipping Methods & Delivery Times
United States & Canada
- Standard Shipping: 5-10 business days
- Free shipping on all orders
European Union
- Standard Shipping: 7-10 business days
- Express Shipping: 3-5 business days
- Free shipping on orders over €180
United Kingdom
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- Free shipping on orders over £150
Australia & New Zealand
- Standard Shipping: 8-12 business days
- Express Shipping: 4-6 business days
- Free shipping on orders over AUD 250
Rest of World
- Standard Shipping: 10-15 business days
- Express Shipping: 5-7 business days
- Please contact us for specific regional shipping rates
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. Track your package's journey through our secure tracking portal on our website.
International Orders & Customs
- Import duties and taxes are not included in the shipping cost
- Customers are responsible for any customs fees, import duties, or taxes levied by their country
- Please check your local customs regulations before ordering
Package Care
Our premium cutting boards are carefully packaged in custom-designed boxes with protective materials to ensure safe delivery.
Shipping Restrictions
Currently, we cannot ship to P.O. boxes or APO/FPO addresses. Please provide a physical delivery address when ordering.
Delivery Issues
If you experience any issues with your delivery:
- Check the tracking information provided in your shipping confirmation email
- Contact our customer service team at support@vivaboard.net
- Include your order number and detailed description of the issue
Questions?
For any shipping-related questions or concerns, please contact our customer service team:
- Email: support@vivaboard.net
- Response time: Within 24 hours
- Business hours: Monday-Friday, 9 AM - 6 PM EST