Our Guarantee

At VivaBoard, we're confident in the quality of our premium cutting boards. We offer a hassle-free 30-day money-back guarantee to ensure your complete satisfaction.

Return Period

• 30 days from the date of delivery to initiate a return
• Product must be in original condition
• Original packaging required
• Proof of purchase required

Eligible Returns

To be eligible for a return, your item must be:

• Within the 30-day return window
• Unused and in the same condition as received
• Free from signs of extensive wear, damage, or misuse

Return Process

1. Email support@vivaboard.net with your order number
2. Receive a Return Authorization (RA) number
3. Package your VivaBoard securely
4. Ship to the provided return address
5. Include the RA number on the package

Refund Timeline

• Initial refund approval: 1-2 business days
• Return shipping and inspection: 5-7 business days
• Refund processing: 3-5 business days
• Total expected timeline: 7-14 business days

Refund Methods

• Original payment method will be refunded
• Full product price refunded

Non-Refundable Items

• Customized or personalized VivaBoards
• Products damaged due to misuse
• Items without proof of purchase
• Products returned after 30 days

Damaged or Defective Items

If you receive a damaged or defective product:

1. Take photos of the damage
2. Contact us within 24 hours of delivery
3. We'll provide a prepaid return label
4. Replacement or full refund will be issued

International Returns

• International customers are responsible for return shipping costs
• Import duties and taxes are non-refundable
• Please allow additional processing time for international returns

Contact Information

For all return and refund inquiries:

• Email: support@vivaboard.net
• Response time: Within 24 hours
• Include your order number in all correspondence